Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app designed for your convenience. Here's what you can do:
- Monitor Data Usage: Track your data download and upload history since your last connection.
- Manage Your Plan: Easily request changes to your internet package directly through the app.
- WiFi Diagnostic Tool: Our built-in "Router Connectivity Test" helps diagnose WiFi issues between your router and device, providing solutions as needed.
- Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging – no more phone calls!
- Secure Online Payments: Pay your monthly bill conveniently and securely using bKash, with no extra fees.
- Payment History: Access a complete record of your payment history.
- Stay Informed: Receive important notifications about service disruptions, offers, and news.
- Mobile Data Access: Manage your account and pay bills even when your internet service is temporarily unavailable. Unpaid bills may result in service interruption, but you can quickly restore service by paying through the app using mobile data or another internet connection.
Even if your internet connection is completely down, you can still access our "Client Support & Ticket System" via mobile data to submit a support request. Our team will promptly address your issue.
